Support
In this section of the Guide, we will cover the following topics:
- Customer Support and SLA
- Basic Support Tier
- Enterprise Support Tier
- FAQ Section and Troubleshooting
1. Customer Support
1.1 Basic Support Tier
While we are expanding our capacity and serving more customers, we are limited to several engineers on staff who can help you. At this support tier, we answer general questions about application usage and sharing best practices. The avarage time to respond is more than 24 hours.
1.2 Enterprise Support Tier
Please email us at info[at]konstankino.com with your request to establish an Enterprise Support Tier with us. At this Support Tier, we will deploy iForm Solution in your AWS Account or suggest an authorized Partner. Also, various additional services are available at this Tier, such as monitoring iForm usage and responding to events or phone support. For a full list of services, please email us at info[at]konstankino.com. The avarage time to respond is less than 12 hours.
2. FAQ and Troubleshooting
This section is under active development.